Wednesday, June 01, 2011

At&t-mobile merger

It's really hard to not get behind Sprint's objections to the Att & t-mobile merger but it's going to happen. I'm a customer of both Att and t-mobile. I really don't like Att but my taste for Apple products and love of not getting screwed on early termination fees are keeping me there for at least a couple more years. Also, I'm not willing to jump to another carrier until the LTE/4G smoke clears. Who wants to re-live HD-DVD vs Blu-Ray or Beta vs VHS?

It's really like driving a shitty car. The car is junk and you know it, but it gets you where you need to go and you have all the little work arounds figured out for all of it's quirks.

Hey Att how does it feel to have your network compared to a 1984 Honda Civic?

I tell you how it feels...they don't care as long as your bill gets paid.

“While we take this customer feedback very seriously, we believe that churn, not surveys, are the best indicator of true customer satisfaction because it reflects the most important way people vote, namely, with their feet,” AT&T spokeswoman Meredith Adams said.

Yes, customers wanting to avoid early termination fee's is a sign of customer loyalty.

Must be nice to be that big...and that's why they shouldn't get bigger.

Wednesday, March 30, 2011

Is Amazon trying to get a good look at a steak by sticking it's head up a butcher's...

Amazon has launched two apps this week and one has me wondering if they may have something here. For starters they launched cloud drive. To me this is just a dropbox competitor and really a logical extension of the S3 product to the consumers. What is cloud drive? One simple answer, cheap storage in the sky. Those of us who already know how to work S3 already have access to the same thing. This is just a nice wrapper for the rest of the world.

The second product is Cloud Player. This is the interesting one. Now Apple has pretty much locked the portable music device market with the iPod, iPod Touch, etc, etc. But the one thing everyone has been looking to Apple for is online storage and backup of their music (you know...that new data center they built). Oh and to be able to play it from any machine would be nice. Has Amazon looked at where Apple has lacked and beat them to the punch with Cloud Player?

Amazon has been positioning themselves as an Infrastructure company with series of pay for use data center products. Maybe they have looked at how people purchase and use online content and realized that they have to much to loose by risking money from selling the steak (i.e. end user experience). Instead they are focusing on what they do well and have experience with on a large scale and that is building the infrastructure to handle product fulfillment. If anything Amazon has put an unwanted expectation on any offering from Apple. I think this is a good move for consumers. Right now it may be confusing but until we get past the WWD 2011 we won't know if Apple has something to say about this development or not. If not we will be disappointed and if so it better be really good and not another MobileME.